Helpdesk
An intelligent ticketing tool that understands vendor emails, creates tickets and generates AI responses to relieve your team of major inbox-stress.
Tutorials & Guides
- How Helpdesk Triggers work
- How to create Templates & Signatures
- How Helpdesk matches invoices to your ERP data
- How we determine if your ticket requires action
- How Helpdesk identifies your vendors
- How to navigate ‘All Tickets’ view
- How Custom Categories & Smart-categorisation work
- How Helpdesk Gen AI replies work
- How to customise your Gen AI prompts
- How to create service-level agreements (SLAs) in Helpdesk
- How we thread emails together